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Get in touch.

Questions, support, partnerships, press — we read everything. Pick the channel that fits your need.

Send us a message.

Fill this out and the right person on our team will get back to you — usually within 24 hours.

/ OTHER WAYS TO REACH US

Pick a channel.

▸ Average response time
Under 4 hours
// Support staffed 24/7 · 10+ languages
/ OUR OFFICES

Remote-first. Three hubs.

◈ HEADQUARTERS

Berlin

Friedrichstraße 88
10117 Berlin
Germany
UTC+1 · MON–FRI 09:00–18:00
◈ EUROPE HUB

Lisbon

Avenida da Liberdade 240
1250-143 Lisboa
Portugal
UTC+0 · MON–FRI 09:00–18:00
◈ APAC HUB

Singapore

1 Raffles Place, #42-00
Singapore 048616
Singapore
UTC+8 · MON–FRI 09:00–18:00

Common questions

I lost access to my wallet — can BINK help me recover it?
Because BINK is fully self-custodial, we never have access to your seed phrase or private keys. If you've lost your seed phrase, we unfortunately cannot recover the wallet for you. This is by design — nobody, including BINK, can access your funds without your keys.
How do I report a suspicious transaction?
Email security@binkchain.com with the transaction hash, wallet address involved, and any context you can provide. Our security team investigates every report within 24 hours.
Does BINK have a bug bounty program?
Yes. We pay up to $250,000 for critical vulnerabilities disclosed responsibly through security@binkchain.com or our Immunefi program. Full scope and rewards are published in our docs.
Can I get a press kit or brand assets?
Absolutely. Email press@binkchain.com and we'll send over logos, screenshots, founder bios, and approved messaging. For interviews, include your deadline and outlet.
How do I apply for a job at BINK?
Check our careers page for current openings. If nothing matches but you'd still like to work with us, send a message here with the "Job application" topic and tell us where you could add value.
Is my support conversation encrypted?
All form submissions and email communications use TLS 1.3 in transit. Support ticket data is encrypted at rest. We never ask for your seed phrase — if anyone claiming to be BINK asks for it, they are not us.